Excerpts from the soon to be released book, “Good Business . . . Bad Business” by Robert Singer and Rick Segel.
Good Business —Doing what you say you are going to do
Bad Business — Making promises that are never kept
This is more common than most of us like to admit. Promises that are not kept can be the start of a cancer in your organization. It creates a loss of confidence and trust. The boss’ word becomes worthless.
It is a two way street because if an employee doesn’t follow up or fulfill their promises the trust will have been lost. It doesn’t mean that you have to use the words I promise to do that for you if you do this for me. A manager saying they will be in early is a promise.
Un-kept promises lead to distrusting employees and managers. The bottom line is only promise what you can do and don’t make a promise unless you are going to follow through on your commitment.