Excerpt from the soon to be released book, “Good Business, Bad Business” by Robert Singer and Rick Segel.
Good Business— When Solving problems listen to the frontlines.
Bad Business—Making decisions from an ivory tower
More companies get into trouble by well-intentioned executives and managers by making decisions on what it should be as opposed to what it really is. As General George Patton once said, “Show me the men on the front lines and I will know how the war is really going.” In other words it’s the front line people that have the most information.
This philosophy is what the hit TV show Undercover Boss is based on. Where the CEO works in disguise as a new employee. Gathering information from all sources and not be so strong willed that you know it all.