“Good Business . . . Bad Business”

Excerpts from the soon to be released book, “Good Business . . . Bad Business” by Robert Singer and Rick Segel.

Good Business —Doing what you say you are going to do
Bad Business — Making promises that are never kept

This is more common than most of us like to admit. Promises that are not kept can be the start of a cancer in your organization. It creates a loss of confidence and trust.  The boss’ word becomes worthless.

It is a two way street because if an employee doesn’t follow up or fulfill their promises the trust will have been lost. It doesn’t mean that you have to use the words I promise to do that for you if you do this for me. A manager saying they will be in early is a promise.

Un-kept promises lead to distrusting employees and managers. The bottom line is only promise what you can do and don’t make a promise unless you are going to follow through on your commitment.

“Good Business . . . Bad Business”

Excerpts from the soon to be released book, “Good Business . . . Bad Business” by Robert Singer and Rick Segel.

Good Business – Making decisions with enough information to make an intelligent decision.
Bad Business – Making decisions with no information or little information when information is readily available.

The people that drive us crazy the most are those people that make decision, even major decisions, with one piece of information, limited information, or from a single source.  You can even say “hear say” information which is even worse.  We all know the person that has a friend that seems to make all the decisions for them.

The key in decision making is getting the best information, from the best sources, in an understandable and comparison format.  Spreadsheets or brochures that compare products using check marks for capabilities should be used in our decision making process.  The is what “Do Diligence” is all about.

“Good Business . . . Bad Business”

Excerpts from the soon to be released book, “Good Business . . Bad Business” by Robert Singer and Rick Segel.

Good Business — Being liked by everyone
Bad Business — Being liked by everyone

Everyone loves to be popular and loved by everyone BUT that’s just not realistic. Sometimes supervisors try so hard to be liked they lose track of the company’s standards and goals. Face it some people aren’t going to like us and we are going to have to deal with what we refer to as a chemical imbalance. However, disagreeing with employees is NOT a bad thing and can actually force us to examine different ways of doing things.

Through disagreement and different opinions or perspectives can create great results. But never forget that you are the boss and your decision is the final word.

Having said that, being liked is the spoon full of sugar that makes the difficult decisions easier to swallow. So being liked is not a bad thing and should always be cognizant of but not consumed by.

Good Business, Bad Business

Excerpt from the soon to be released book, “Good Business, Bad Business” by Robert Singer and Rick Segel.

Good Business— When Solving problems listen to the frontlines.
Bad Business
—Making decisions from an ivory tower

More companies get into trouble by well-intentioned executives and managers by making decisions on what it should be as opposed to what it really is. As General George Patton once said, “Show me the men on the front lines and I will know how the war is really going.” In other words it’s the front line people that have the most information.

This philosophy is what the hit TV show Undercover Boss is based on. Where the CEO works in disguise as a new employee. Gathering information from all sources and not be so strong willed that you know it all.

Enlightened Perspective

Andy Rooney’s Words of Wisdom

If you will take the time to read these. I promise you’ll come away with an enlightened perspective. The subjects covered affect us all on a daily basis:

They’re written by Andy Rooney, a man who had the gift of saying so much with so few words. Enjoy…….

I’ve learned…. That the best classroom in the world is at the feet of an elderly person.

I’ve learned…. That when you’re in love, it shows.

I’ve learned…. That just one person saying to me, ‘You’ve made my day!’ makes my day.

I’ve learned…. That having a child fall asleep in your arms is one of the most peaceful feelings in the world.

I’ve learned…. That being kind is more important than being right.

I’ve learned…. That you should never say no to a gift from a child.

I’ve learned…. That I can always pray for someone when I don’t have the strength to help him in some other way.

I’ve learned…. That no matter how serious your life requires you to be, everyone needs a friend to act goofy with.

I’ve learned…. That sometimes all a person needs is a hand to hold and a heart to understand.

I’ve learned…. That simple walks with my father around the block on summer nights when I was a child did wonders for me as an adult.

I’ve learned…. That life is like a roll of toilet paper. The closer it gets to the end, the faster it goes.

I’ve learned…. That we should be glad God doesn’t give us everything we ask for.

I’ve learned…. That money doesn’t buy class.

I’ve learned…. That it’s those small daily happenings that make life so spectacular.

I’ve learned… That under everyone’s hard shell is someone who wants to be appreciated and loved.

I’ve learned…. That to ignore the facts does not change the facts.

I’ve learned…. That when you plan to get even with someone, you are only letting that person continue to hurt you.

I’ve learned…. That love, not time, heals all wounds.

I’ve learned…. That the easiest way for me to grow as a person is to surround myself with people smarter than I am.

I’ve learned…. That everyone you meet deserves to be greeted with a smile.

I’ve learned…. That no one is perfect until you fall in love with them.

I’ve learned… That life is tough, but I’m tougher.

I’ve learned…. That opportunities are never lost; someone will take the ones you miss.

I’ve learned…. That when you harbor bitterness, happiness will dock elsewhere.

I’ve learned…. That I wish I could have told my Mom that I love her one more time before she passed away.

I’ve learned…. That one should keep his words both soft and tender, because tomorrow he may have to eat them.

I’ve learned…. That a smile is an inexpensive way to improve your looks.

I’ve learned…. That when your newly born grandchild holds your little finger in his little fist, that you’re hooked for life.

I’ve learned…. That everyone wants to live on top of the mountain, but all the happiness and growth occurs while you’re climbing it.

I’ve learned…. That the less time I have to work with, the more things I get done.

Devote 60 minutes every day just for you.

  • 30 minutes of exercise – Strengthen your body to be physically fit and live longer in good health
  • 20 minutes to read – Read (or listen to CD’s, if you learn better that way) about anything that will help you continuously imprReadingImageove personally or in your business or your job
  • 10 minutes to journal – Write down anything that you did that you thought was positive and you want to continue doing and also write down anything you feel you want to work on to improve.

Taking 60 minutes in each day just for yourself can help you with your productivity and creativity in your business and in your personal life.  Make sure that you are putting this into your daily routine and if you have to reschedule the time that you set aside for this don’t put it off to another day – do this every day.